Terms & Conditions

The Silver Company are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@silvercompany.co.uk.

Making A Purchase
We accept credit card payment. If you are shopping from outside the U.K. your credit card company will convert the transaction to your own currency.

We accept Visa, Mastercard, American Express and Switch cards.

We automatically charge on receipt of your order. You may send your credit card information via phone, fax, post or over the Internet.

All offers are subject to availability. Prices shown are correct at the time of publication and include 20% VAT.

Security

The Silver Company uses 128-bit SSL encryption technology through our payment providers SecPay to ensure that any information you transmit during the ordering process is secure. Our serversare secured to protect all personal information including credit card numbers, your address and any products you may order.

Verified by Visa and Mastercard SecureCode

To give you even more confidence in shopping online with silvercompany.co.uk, we have introduced Verified by Visa and Mastercard SecureCode. These services enhance your existing card account against unauthorised use when you shop with us.

To use this service, you must first register with the bank or other organisation that issued your card.

Once you've registered and created your own private password with your card issuer, you will be automatically prompted at checkout to provide this password each time you make a purchase.

Please note: Your Verified by Visa or Mastercard SecureCode password is not your silvercompany.co.uk account password. Silvercompany.co.uk does not have access to your Verified by Visa or Mastercard SecureCode password.

Engraving

We offer free engraving on silver plate up to 20 letters. Logo can be engraved but will be charged for. We can also engrave on to silver and glass and more details can be found on our engraving service page.

Shipping & Handling

United Kingdom

Shipping will be charged at £4.50 on all orders up or equal to £100.00 in value, we offer free delivery on all orders above £100.00.

European Union & Rest of World

Shipping will be charged at £20.00 on all orders. On humidors or total order weighing over 2kg you will be advised by email or telephone the exact charge for delivery.

Customs or handling charges that may be levied in the destination country are beyond our control and we are unable to accept any responsibility for these.


United States of America ($ customers only)

On humidors or total order weighing over 2kg you will be advised by email or telephone the exact charge for delivery.

Standard delivery charges DO NOT include include tax and import duty on orders for delivery to addresses within the United States of America.

Priority delivery charges include tax and import duty on orders for delivery to addresses within the United States of America only.

Customs or handling charges that may be levied in any other destination country are beyond our control and we are unable to accept any responsibility for these.

Delivery Schedule

We aim to despatch orders on the same day if placed before 1pm and if the item is in stock. Items with engraving are dispatched within 5 working days. We will inform you if an item is out of stock. UK orders are posted recorded delivery and special delivery if over £100 and international orders are posted airmail. Large or heavy items may be despatched by a UK or international courier. All parcels must be signed for.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Guarantee

We take pride in the quality of our products, and our policy is to ensure that all products supplied are delivered in perfect condition. If for any reason the product does not meet your expectations, please return it with proof of purchase within 30 days and we will arrange for an immediate exchange or refund. We regret that we are unable to offer refunds on items that have been personalised. This policy does not affect your statutory rights.

Measurements are approximate to the nearest half centimetre.

Contacting The Silver Company

If you need to reach us, please email us at info@silvercompany.co.uk.

Tel: +44 (0)208 181 1775 (24 hour answering serivce)

Registered Office - Our office is not open to the public

The Silver Company
5/7 Vernon Yard
Portobello Road
London
W11 2DX

A division of simplyunlimited.co.uk

Vat no 782520527
Registered in England No 04727332

Privacy Policy

The Silver Company do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.